VICTOR MATTHEW

Results-Driven Sales & Customer Service Professional

Remote, US.

About

Highly accomplished Sales and Customer Service professional with a proven track record in high-ticket sales, lead generation, and customer retention across diverse industries. Expertly leverages CRM systems and strategic digital marketing to optimize sales processes, consistently exceeding KPIs and driving significant revenue growth. Adept at building trust-based relationships and negotiating high-value deals to deliver exceptional business outcomes.

Work

ALLY ASSET MANAGEMENT

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Customer Service Specialist / Telemarketing Specialist

Remote, Louisiana, US

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Summary

Currently drives high-ticket sales and optimizes customer engagement for Ally Asset Management, excelling in lead generation and CRM management.

Highlights

Achieved 100% lead generation through strategic web research, scraping, and Instagram DMs, building a robust sales pipeline.

Increased hot lead conversion by 15-20% through effective qualification and targeted outreach, directly boosting sales opportunities.

Managed 80-100 daily cold calls, significantly improving client engagement and appointment setting rates.

Crafted high-converting email and sales copy, achieving a 10-20% response rate for digital campaigns.

Optimized RingCentral CRM for efficient call tracking, text messaging, and database management, enhancing sales workflow efficiency.

Successfully closed 20-30% of warm leads, directly contributing to substantial revenue growth and exceeding sales targets.

VREA (Web Design Agency)

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Customer Service Specialist / Appointment Setter

Remote, Australia, Australia

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Summary

Enhanced prospect engagement and secured executive meetings for VREA, leveraging advanced LinkedIn strategies and CRM automation.

Highlights

Increased prospect engagement by 40% through targeted LinkedIn research and outreach, expanding the sales funnel.

Scheduled executive meetings with key decision-makers, achieving a 30% booking rate that drove new business opportunities.

Utilized Linked-Helper CRM to automate messaging, significantly enhancing response rates and improving outreach efficiency.

Developed customized sales scripts that boosted appointment conversions, streamlining the sales process.

LIFESTYLE ASSET HUB

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Sales Representative & Business Development

Remote, Nigeria, Nigeria

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Summary

Drove significant revenue growth and expanded client base for Lifestyle Asset Hub through strategic lead generation and sales initiatives.

Highlights

Spearheaded lead generation efforts, securing over 50 new clients annually and expanding market reach.

Increased sales revenue by 35% year-over-year through strategic marketing and targeted client acquisition.

Conducted impactful in-person and virtual sales presentations to local and international clients, fostering strong relationships.

Trained and mentored junior sales representatives, improving overall team performance by 20% and enhancing sales capabilities.

LIFESTYLE ASSET HUB

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Customer Support

Remote, Nigeria, Nigeria

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Summary

Provided exceptional customer support and implemented retention strategies for Lifestyle Asset Hub, ensuring high satisfaction and repeat business.

Highlights

Managed 20+ daily customer interactions across multiple communication channels, ensuring prompt and effective support.

Resolved customer complaints efficiently, maintaining a 90% issue resolution rate and enhancing customer satisfaction.

Developed and implemented customer retention strategies, increasing repeat business by 30% and fostering long-term client loyalty.

Handled customer inquiries and objections, consistently maintaining a 90% customer satisfaction rate.

Education

Guardians of the Nation International

Jabi, FCT Abuja, Nigeria
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Certificate Program Leadership & Public Speaking Training Grade:

University of Abuja

Abuja, FCT, Nigeria
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Bachelor's Degree (Inferred) Journalism, Media and Communication Studies Grade:

Certificates

Diploma in Marketing Essentials

Alison Courses

Sales & Negotiation Diploma

Alison Courses

Customer Service Skill Assessment Badge

LinkedIn

Certificate of Completion in Leadership and Public Speaking

Guardians of the Nation International

Skills

Sales & Business Development

Remote High Ticket Sales, Sales & Closing, Lead Generation, Appointment Setting, Objection Handling, Negotiation, Sales Presentations, Business Development, Client Acquisition, KPI Tracking.

Digital Marketing & CRM

Digital Marketing Strategies, Telemarketing, Copywriting, Content Marketing, Social Media Marketing, Email Marketing, Web Scraping, Email Automation, CRM Proficiency, HubSpot, GoHighLevel, RingCentral, Linked-Helper, Slack, Follow Up Boss, Bitrix, Fresh Sales, Bat, Discord, Mojo Dialer, Just Call.

Customer Service & Relationship Management

Customer Service, Customer Retention, Complaint Resolution, Customer Inquiries, Trust-Based Relationships, Customer Relationship Management.

Professional & Soft Skills

Leadership, Team Collaboration, Emotional Intelligence, Adaptability, Critical Thinking, Problem-Solving, Persuasion, Conflict Resolution, Administrative Support, Virtual Assistance, Process Optimization.

Office Productivity

Microsoft Office Suite, Word, Excel, PowerPoint.